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idlewilde3
New Contributor
New Contributor

Broadband billing first 3 months free

When I signed up for my NBN and home phone in December 2019 I was told first 3 months no charge and first bill will be April 2020. This week I have a bill for March. Whats going on? Was I lied to by Optus?

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Ray_YC
Online Community Manager
Online Community Manager

Re: Broadband billing

Maybe a miscommunication/misunderstanding that the first bill would be due in April idlewilde3 since it has been 3 months since December 2019?

What date did you connect in Decemeber?

If you have a bill dispute, please leave Optus a message for further assistance and someone will get back to you as soon as possible. 


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