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Billing

Julieasaunders

We have recently taken up Optus home broadband and opted for the choice which among other things offered free EPL and a $240 credit.

 

I have received my first bill and there is no mention of the credit.  I called Optus on 3/11/16 and was promised a call back but as yet have not heard anything.  Anyone else had an issue receiving the $240 account credit?

 

(p.s.  I have a eligible Optus Mobile account also)

 

Thanks

Re: Billing

Meg

Hey Juliesaunders, the credit would usually apply within the first  3 bills. However, if you do need us to check that you are eligible for the offer just send us a Private Message with your account or phone number and date of birth for privacy.

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Re: Billing

nbn

Hi @Julieasaunders,

 

Did you have an existing Optus Internet service prior to signing up? If so, then it is my understanding that you would be ineligible for the $240 credit offer (I say this because I was ineligible for the offer myself - I was advised that I would be migrating from my previous broadband service to the NBN, which I understand and accept). The EPL offer would still stand, as far as I am aware.

 

All the best.

 

-Terry.


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Re: Billing

Julieasaunders

I was - am eligible and have since received he credit. One thing sorted - now just the problem with the channels!

Re: Billing

Marcel

Heya! Glad to hear that issue is now sorted. What seems to be the problem with the channels? 

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