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New Contributor
New Contributor

Billing Complaints Email Address

Hi, does anyone know if there's an email address for sending billing and account complaints to?


I've now been through three separate online chat sessions (each of 1hr+ duration), all ending with my being told that all my account issues had been fixed. They have not been fixed and my bill and NBN account are now in an even worse state than they were in the first place.


Seriously, Optus, this is stupid.


Many thanks,


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Online Community Manager
Online Community Manager

Re: Billing Complaints Email Address

@jimbor, we do have an online complaints form →


We aim to resolve all enquiries within ten business days of lodging your request. These complaints are handled by our customer relations group.


We're also happy to help out from our end. You're welcome to send us a private message. We'll need your full name, DOB and account number.


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