cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
New Contributor
New Contributor

Billing Complaints Email Address

Hi, does anyone know if there's an email address for sending billing and account complaints to?

 

I've now been through three separate online chat sessions (each of 1hr+ duration), all ending with my being told that all my account issues had been fixed. They have not been fixed and my bill and NBN account are now in an even worse state than they were in the first place.

 

Seriously, Optus, this is stupid.

 

Many thanks,

Jim

Tags (1)
1 Reply
Online Community Manager
Online Community Manager

Re: Billing Complaints Email Address

@jimbor, we do have an online complaints form → https://www.optus.com.au/shop/support/enquiries

 

We aim to resolve all enquiries within ten business days of lodging your request. These complaints are handled by our customer relations group.

 

We're also happy to help out from our end. You're welcome to send us a private message. We'll need your full name, DOB and account number.

 

http://yesopt.us/pmdan

 

------------------------------------------------------------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply