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VirginToOptus
Occasional Contributor
Occasional Contributor

Bill dispute - Optus screwed up my ADSL

REF:17129418

ref:27216

 

I had to break my ADSL contract since Optus can not provide me a proper connection, they said there will be no charge for the cancelation. Suddently I got a bill for it. Called and they said someone will fix it and call me back. Nothing as of now. 

 

I have gone ahead and paid my mobile bill minus this ridiculous cancelation fee. Don't you dare to stop my mobile service or I will move back to Virgin or Vodafone since my 12 month sim only plan is finised now with you.

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Bill dispute - Optus screwed up my ADSL

They have a bad habit of not returning calls however I wouldn't worry about it too much. If you don't get a call back in a reasonable time frame I would give them another call. Alternatively you could try speaking to accounts via the live chat link below.

 

http://www.optus.com.au/shop/notices/service-chat

 

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JordanOptus
RetiredModerator
RetiredModerator

Re: Bill dispute - Optus screwed up my ADSL

Hey @VirginToOptus, we'd definitely be able to get this sorted out for you. As Yeldarb suggested, Live Chat would be your best bet and they're available 24/7 🙂

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