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Bill Dispute, Cancelled Mobile got charged Twice for Internet

Tifa

Hi,

 

Does any one have the number to the billing enquiry team. I cancelled the mobile plan linked to my home internet and now it seems like they have decided to double the amount they charge to bill under my home internet?

 

I was charged $75 last month as part of an internet and home phone bundle and now they are suddenly charging me $145?

 

This is ludicrous since I'm on the unlimited internet and in the bill details the fee is coming up under 're-occurring charges'.

 

What is going on and how do I get this fixed?!

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Re: Bill Dispute, Cancelled Mobile got charged Twice for Internet

AlexRH

Hey there, did you recently change your rate plan for the Internet? Sounds like you might be getting prorated charges for a part month + month in advance (more info on this here).

If you still need a hand with this, recommend chatting with our Billing crew via Live Chat here so we can take a look.


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