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2017-10-27 07:48 PM
Does any one have the number to the billing enquiry team. I cancelled the mobile plan linked to my home internet and now it seems like they have decided to double the amount they charge to bill under my home internet?
I was charged $75 last month as part of an internet and home phone bundle and now they are suddenly charging me $145?
This is ludicrous since I'm on the unlimited internet and in the bill details the fee is coming up under 're-occurring charges'.
What is going on and how do I get this fixed?!
2017-10-29 01:22 AM
Hey there, did you recently change your rate plan for the Internet? Sounds like you might be getting prorated charges for a part month + month in advance (more info on this here).
If you still need a hand with this, recommend chatting with our Billing crew via Live Chat here so we can take a look.
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