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sayurir
New Contributor
New Contributor

Being charged even though I cancelled my membership

I cancelled my membership with Optus and I'm still being charged.

They haven't responded to my emails.

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Steven_YC
Moderator
Moderator

Re: Being charged even though I cancelled my membership

Hi @sayurir - Thanks for messaging us here about this.

How have you messaged our team? Did they provide a case number to follow this up with?

If you've cancelled the service, it's likely that the final billing would have been sent for the month. However, depending on how you've contacted us, our team will assist and confirm the cancellation for you.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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