What a RIP OFF from Optus with Direct Debit Charge nearly every other bill i recieve from Optus i have to queary charges i signed up for 2 years @$120 per month for Fetch and Premier League my lastest bill is for $247.19 WTF if i had Direct Debit this astronomical amount would have been taken out of my bank account and there is NO WAY KNOWN i will be paying this amount as it is not what i signed up to How can Optus keep making these STUPID MISTAKES on peoples accounts and What a RIP OFF Direct Debit is when your Accounts Department keeps making these RIDICULOUS MISTAKES AND TAKING MONEY OFF PEOPLE THAT THEY SOULD NOT BE CHARGED
Fetch seems to charge for watching stuff, so I don't know how you sign up for $120. I suppose the reason they have such a good movie database, relative to Netflix, is that they charge like a wounded bull.
Sorry to hear of the issue you had with your bills, glad someone was able to look into it for you.
With direct debit, you typically get 2-3 weeks after the bill is issued before the money is withdrawn. If you have any concerns, jump into Live Chat so someone can check it out before the money gets taken.
You can customise how you are notified about your bills via My Account → Change Your My Account Preferences, Login or Password. I have direct debit, but also get notified via SMS and email before any money is transferred.
i was told this an error in the mechanical processing of my bill not a human error SFW how many other people have been OVERCHARGED and how many of them actually check their bills the reason i am posting this is to try and make more people AWARE that Optus CONTINUALLY OVERCHARGE and it PAYS to CHECK YOUR BILLS and STOP the RIP OFF