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New Contributor Raju67
New Contributor

Applied for relocation with all services but denied my number to port

I am a optus customer for 6 years jucst change house and requested for reloction of services

4 times chatted with consultants all of them offered relocation with same number

but finaly optus denied because of their fault

where I have to complain??

 

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Honoured Contributor
Honoured Contributor

Re: Applied for relocation with all services but denied my number to port

Is your new house in a NBN area?

 

IME Optus guenuinely can't port some numbers. It seems crazy but their systems just don't allow it. Perhaps look at who called your land line over the last three months and then just get a new number and tell them your new number and you're done. 

 

You could complain but I suspect it would be alot of wasted energy.

 

Peter Gillespie

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