App on Telstra phone for mobile broadband

[BILLBOB]

Hi, Just want to monitor my data usage but can't seem to use it on my samsung j1 mini (telstra supported).

Anyway of using the app on my phone? Im using mobile broadband includes 200gb a month

[Logged-Off]

So at first you say its a Telstra phone, but then you post on the Optus community....

Then you say its a 200Gb plan - except Optus only offers that plan with a single device and its not a samsung j1 mini (telstra supported)

Optus has an app for usage, but I dont think it shows mobile broadband plans at all, only actual mobile service with VOICE.

You will need to clarify some things as per above before we can assist.

[SamSam]

I think the "(telstra supported)" is referring to the app. I.E they have an Optus mobile service with an Optus phone but have installed a Telstra app that allows you to monitor Telstra Mobile Broadband. Can you confirm if I'm correct? 

[BILLBOB]

hi, no sorry i have a phone sim card with telstra in my phone, which im trying to use the optus app to monitor my data usage on my broadband at home

[BILLBOB]

i have a mobile phone, that uses a telstra sim card, but cant use the optus app to monitor my usage on the mobile home broadband (with optus) which also uses a sim card in it? confusing i know

[Logged-Off · Accepted solution]

Hello,

Thank you for the claification.

The Optus App available on mobile phones only monitors the mobiles attached to the service you are using.

It also does not show usage information for the Optus Home Wireless plan that you have.

The only way to see usage information for that is to log into your Optus account online on their website to see usage.

[BILLBOB]

hmmm so if i connect via wifi at home with my phone will i be able to use the app? a work mate has the same set up but he connects via a tablet which he is able to monitor the data usage of the home wireless broadband.

[SamSam]

No, you can't use the app for what you want to do at all. Optus' app is only for mobile phone users. It never has information in there for mobile broadband, home broadband, home wireless broadband etc. You'll need to use My Account unfortunately. 

[Toomey]

Mobile broadband data usage will show via the My Optus app if the mobile phone is on the same account and sharing their allowance.