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acrowau
Contributor
Contributor

All 'incoming calls' show Private.

We just changed over to Optus and requested a Private / Silent number which is all ok.

 

But, when we receive an outside call or any listed contact in our home phone, they all show as Private when phoning us.

 

I will need to ring Optus, but first wondered if anyone knows why this would be.

 

Thanks

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13 Replies
Hannah-L
RetiredModerator
RetiredModerator

Re: All 'incoming calls' show Private.

Hi @acrowau, it sounds like you need the Call Waiting feature added to your service. Please get in touch with our Customer Service team.

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acrowau
Contributor
Contributor

Re: All 'incoming calls' show Private.

Thanks for the reply.

But it seems it is nothing to do with Call Waiting.

Got onto 'chat' eventually !! and the person made a change and all good - all contacts etc now show up.

 

btw, the how to add, remove call waiting as googled - does not mention anything about how to add call waiting (only removing) ..... so fix the wording on your site and take of "how to add" as it does not exist !!!!!!!!!!!!!!

 

slightly starting to think my bad decision in changing from telstra to optus !! due to other issues also.

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Dan_C
Online Community Manager
Online Community Manager

Re: All 'incoming calls' show Private.

@acrowau,

 

You actually want to add the calling waiting feature to your service? Call Waiting on your Home phone simply lets you know if a second caller is trying to get through to you, if you are already on the phone. You are notified of the waiting call by a series of background beeps. Call waiting is provisioned by default on newly connected services. If you'd like us to remove it for you, you'd need to contact us on live chat →www.optus.com.au/livechat/pbb.

 

 

You can disable call waiting on a per call basis by following these instructions:

  1. Lift your handset
  2. Listen for dial tone
  3. Dial #87
  4. Dial your destination phone number.
  5. Call waiting will automatically reactivate on your next call.

What's the other concern that you've mentioned? I'm happy to try and help out. 

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acrowau
Contributor
Contributor

Re: All 'incoming calls' show Private.

Thanks Dan for your response.

 

The call waiting side of things was a suggestion (above) to fix the incoming calls showing as 'private' - that did not work as it only showed how to remove call waiting, not add it - but that issue has been solved.

 

Other issue is recorded messages not working - have put a separate post to this .....

https://yescrowd.optus.com.au/t5/Broadband-Telephony/Home-phone-recorded-messages-not-working/m-p/36...

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Dan_C
Online Community Manager
Online Community Manager

Re: All 'incoming calls' show Private.

Hmm, have you tried calling our voicemail service on 321? If so, what are you being prompted with? Voicemail is something that should also be provisioned by default. Are you able to call 321 and let us know what happens? I'm happy to offer some further guidance. 

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acrowau
Contributor
Contributor

Re: All 'incoming calls' show Private.

ok, I dialed 321 and it says....

 

"optus regrets that the number you have dialled has been disconnected"

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Dan_C
Online Community Manager
Online Community Manager

Re: All 'incoming calls' show Private.

Send us a PM @acrowau, I'll make sure that it's been correctly set up for you. I'll need your full name, DOB and account number. You'll just need to click on my YC handle and you'll see a private message tab on the top portion of my profile page. 

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acrowau
Contributor
Contributor

Re: All 'incoming calls' show Private.

done as requested Dan.

Thanks mate.

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Dan_C
Online Community Manager
Online Community Manager

Re: All 'incoming calls' show Private.

All done @acrowau.

 

I've made the change for you 🙂 We'll continue chatting via PM if you like. 

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