Nope, all is fine. Have you checked for a network outage? - http://www.optus.com.au/about/network/service-status
Totally agree, I'd be raising a complaint if I were you
Hi @Kerr, appreciate how frustrating it'd be when your connection isn't working as it should be 😞
Can you confirm if you've been provided with a fault ref # that we can chase up for you? Or since spoken with our Faults team further about this?
Hi it was ref#18630097. The technician said we will have to follow up again if and when we have completely no connection, at the moment the wifi keeps dropping in and out. He advised that unless the connection completely stops Optus won’t come out to fix it
Hmm, I've had a look at your fault report and I can see that the technician had noted the issue was resolved after manual repair.
Our Case Management team sent you an SMS to confirm if the fault had been resolved - please reply with the word "FAULT" if you'd like us to continue investigating this for you.
I had already mentioned in previous posts that the technician had been out. He said he has done a temporary repair because Optus won’t deem it major enough to do full repair of it until we have no internet coverage at all
Hmm @Kerr, there's no mention of a 'temporary fix.'
Diagnosis: Minor Line Fault Detected
Finding: Minor DC Voltage
Technician completion comment:
Line fixed at lead in undercut joint outside x/44 xxxx road for the same.
The status of your modem is showing as online. I can see that you're currently SYNCING at 5.75Mbps.
If you are still experiencing issues, I can send a referral off to our DSL case management team. I can have a consultant contact you within 1-2 working days. Please let me know.