Good evening @Tamstar47,
I can take a look if you like? Are you waiting on a replacement modem for you existing Optus ADSL service, or have you recently signed up to Optus broadband?
Either way, 4-weeks if far too long of a wait. If you could send us a message with your details, that'd be great.
I need your full name, DOB and account number. If you don't have the account number, your order number will do just fine.