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New Contributor Tamstar47
New Contributor


I'm not happy with this service I've been waiting 4 weeks for modem no reply to emails o the phone trying to get through really UN happy need to talk to someone asap 

1 Reply
Online Community Manager
Online Community Manager

Re: Adsl

Good evening @Tamstar47


I can take a look if you like? Are you waiting on a replacement modem for you existing Optus ADSL service, or have you recently signed up to Optus broadband?

Either way, 4-weeks if far too long of a wait. If you could send us a message with your details, that'd be great.


I need your full name, DOB and account number. If you don't have the account number, your order number will do just fine. 

If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy