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2015-05-01 12:02 PM
2015-05-01 12:12 PM
You are correct in saying you should have received a welcome letter and if you need the username and password you will now need to call them however, if you are wanting to get online Optus' modem are now smarter than they used to be
Something you can try to get you online is this
1. Connect your modem to the wall socket and turn it on
2. Try and browse to a website like www.optus.com.au and this should direct you to a page tetled SERVICENET and it will possibly be asking for login details etc
3. If the above page does display leave it there and walk away for 10 mins
By doing this the modem SHOULD connect to Optus and authenticate, the final step should just be accepting the terms and conditions
If this doesnt work and/or you are wanting to know the email address which comes with your account them give them a call
Wishing you all the best
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2015-05-01 01:31 PM
Not impressed and hoping someone takes my call and answers my query asap
2015-05-11 06:07 PM
Really not good to hear julzperri What's was the update on this? We can follow up if needed.
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