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Occasional Contributor
Occasional Contributor

Activatin of NBN

Im moving from Telstra 50MB to Optus 100MB, I have received my Modem and connected it , it is working as they said that the activation date will be 30 of may which is today, but the speed I get is 40MB, So it seems my plan is not activated?!

 

I paid extra 30$ to get the 100MB ((will reach 80 to 85 by far) , So how can I check if my service is activated.

 

I already logged onto my account on Optus (I have an old one as I was Optus customer), I can't link any service, as when I press "connect new service to the login account" nothing happens!

 

 

 

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Trusted Contributor
Trusted Contributor

Re: Activatin of NBN


@Eyad wrote:

So how can I check if my service is activated.


You can run a Trace Route (on windows or mac) to any domain (like say google.com) and if the first domain it encounters is an optus one then you are using an Optus service.

See bold in my example:

C:\>tracert google.com

Tracing route to google.com [216.58.200.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-N66U [192.168.0.1]
2 5 ms 5 ms 5 ms xxxx.sun1.vic.optusnet.com.au [175.34.x.x]
3 * * * Request timed out.
4 * * * Request timed out.

 

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Honoured Contributor
Honoured Contributor

Re: Activatin of NBN

Sometimes takes a few goes to get started. Try unplugging your modem(s?) for 60 seconds and restarting them. Otherwise Optus just haven't update the system. Just need to contact them and request it.
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Occasional Contributor
Occasional Contributor

Re: Activatin of NBN

Thank you Guys

I have already run a Trace Route and I'm still with Telstra

I will call them tomorrow to check on this and will see.

 

 

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