I trying to activate my new sim but didn't work. I went to the website to active but always the display shows"SIM number entered has been locked. A valid SIM is required to continue activation. PPACT-SIMVAL-0012".So how can I active my sim? I tried to call but the guy said that he can not do anything just wait.
Oh dear, lucas95souzza Sorry for any inconvenience this has caused you. Has this since been sorted out? Was this for a Pre or Postpaid service?
Keep us posted.
Sounds really odd theyak! Have you been able to get your SIM activated okay as yet? Was it a new service, replacement SIM or a ported in number?
Hi, I am having the same problem. I have spent almost 4 hours speaking to different people in the customer service but still I cannot use my phone. Very very frustrated with this. I went to the store but they cannot do anything as I bought it online. Poor optus!
Hey @Mizan, if this was purchased online, you can speak with Sales Support on 1300300562. There may be a hardware fault with the SIM. If you ask them to activate the service on their end, you should then be able to get a replacement from a store as opposed to waiting for a new delivery.