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Is it standard optus policy to take money from customers and then refuse to provide the service that they paid for, because that's what Optus is currently doing to me and despite trying all morning to get this sorted Optus response has been to do absolutely nothing

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Re: Account

Hi @Petef275

Not great to hear you may be having some issues with us. We'd be happy to help out and assist as best as we can to get things sorted.

Please note that we’re unable to look into account details on Yes Crowd.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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