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New Contributor Louise22
New Contributor

Account problems

What do you do when an Optus operator refuses to give their name as proof of call and then continues saying "I can't hear you" all pretended and a way of ending a call. This has happened more than four times. Is this legal. Optus obviously have approved or suggested this to their employees.?

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RetiredModerator Toomey
RetiredModerator

Re: Account problems

Definitely not the level of service we strive to offer, I'm sorry to hear of your terrible experience. If you wish to private message me your account number with the date and time of the call, I can submit feedback to be reviewed. 


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