Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor Louise22
New Contributor

Account problems

What do you do when an Optus operator refuses to give their name as proof of call and then continues saying "I can't hear you" all pretended and a way of ending a call. This has happened more than four times. Is this legal. Optus obviously have approved or suggested this to their employees.?

0 Kudos
1 Reply
RetiredModerator Toomey

Re: Account problems

Definitely not the level of service we strive to offer, I'm sorry to hear of your terrible experience. If you wish to private message me your account number with the date and time of the call, I can submit feedback to be reviewed. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos