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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Slartibartfast
Occasional Contributor
Occasional Contributor

Account Closure - HELP IT SEEMS ALMOST IMPOSSIBLE TO DO?

I am in an area where Optus have closed the cable service to make way for the NBN.  1 month before the network closure I have signed up with a new provider.  I have used the chat windows and was told that once my phone number was changed the account would close (I have a transcript as evidence).  

However, I am still getting bills and the fees for a service not provided are racking up 

PLEASE PLEASE PLEASE CLOSE MY ACCOUNT!

I have tried again to chat but all are busy and the phone lines are now closed.

WHY CAN I NOT SEND YOU AN EMAIL TO CLOSE MY ACCOUT. WHY DO OPTUS MAKE IT SO HARD TO STOP A SERVICE. 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Account Closure - HELP IT SEEMS ALMOST IMPOSSIBLE TO DO?

How long has your number been active with the new provider?


This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.
If for some reason it is still not resolved, please follow our complaints process.
Let us know how you go. 

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Slartibartfast
Occasional Contributor
Occasional Contributor

Re: Account Closure - HELP IT SEEMS ALMOST IMPOSSIBLE TO DO?

I tried chatting aging and this time I was told your systems were down and I should try again in 24Hrs.  What an terrible service.

 

I have now raised a formal complaint.

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Slartibartfast
Occasional Contributor
Occasional Contributor

Re: Account Closure - HELP IT SEEMS ALMOST IMPOSSIBLE TO DO?

Yes. I'm back again because it is 2 months on and I'm still receiving bills (with a small credit).  Nobody responded to my formal complaint.  I'm still left hanging with a vestige of an account.  Someone in Optus had at least stopped the bills racking up but you've not completed the job!  

 

So.... again I ask PLEASE PLEASE PLEASE CLOSE MY ACCOUNT. Is this too much to ask?

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Ray_YC
Online Community Manager
Online Community Manager

Re: Account Closure - HELP IT SEEMS ALMOST IMPOSSIBLE TO DO?

Not good to hear there was no response to the complaint.

Please contact Optus via one of the methods mentioned earlier so this can be resolved as we don't have visibility of or access to customer accounts here.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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