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2019-05-16 07:43 PM
I am in an area where Optus have closed the cable service to make way for the NBN. 1 month before the network closure I have signed up with a new provider. I have used the chat windows and was told that once my phone number was changed the account would close (I have a transcript as evidence).
However, I am still getting bills and the fees for a service not provided are racking up
PLEASE PLEASE PLEASE CLOSE MY ACCOUNT!
I have tried again to chat but all are busy and the phone lines are now closed.
WHY CAN I NOT SEND YOU AN EMAIL TO CLOSE MY ACCOUT. WHY DO OPTUS MAKE IT SO HARD TO STOP A SERVICE.
2019-05-16 12:06 PM
How long has your number been active with the new provider?
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.
If for some reason it is still not resolved, please follow our complaints process.
Let us know how you go.
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2019-05-18 09:09 PM
I tried chatting aging and this time I was told your systems were down and I should try again in 24Hrs. What an terrible service.
I have now raised a formal complaint.