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Account Closure - HELP IT SEEMS ALMOST IMPOSSIBLE TO DO?

Slartibartfast

I am in an area where Optus have closed the cable service to make way for the NBN.  1 month before the network closure I have signed up with a new provider.  I have used the chat windows and was told that once my phone number was changed the account would close (I have a transcript as evidence).  

However, I am still getting bills and the fees for a service not provided are racking up 

PLEASE PLEASE PLEASE CLOSE MY ACCOUNT!

I have tried again to chat but all are busy and the phone lines are now closed.

WHY CAN I NOT SEND YOU AN EMAIL TO CLOSE MY ACCOUT. WHY DO OPTUS MAKE IT SO HARD TO STOP A SERVICE. 

Re: Account Closure - HELP IT SEEMS ALMOST IMPOSSIBLE TO DO?

Ray_YC

How long has your number been active with the new provider?


This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.
If for some reason it is still not resolved, please follow our complaints process.
Let us know how you go. 


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Re: Account Closure - HELP IT SEEMS ALMOST IMPOSSIBLE TO DO?

Slartibartfast

I tried chatting aging and this time I was told your systems were down and I should try again in 24Hrs.  What an terrible service.

 

I have now raised a formal complaint.

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