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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

DebsD
New Contributor
New Contributor

Account Charges

I usually only get charged $2.20 each month for account charges. This month I received $17.20 for some reason but my account was paid before the due date. 

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Account Charges

The item should be listed on your bill? $15 is the late payment fee and would have been for last months bill?

 

Peter Gillespie

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DebsD
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New Contributor

Re: Account Charges

The account is never paid late so I’ll have to find time to call them. Thanks for the reply. 

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Account Charges

You'd be better of using the Mobile App Messaging option of Facebook or Livechat.

 

But before that have you checked your bill to see what it says?

 

Peter Gillespie

DebsD
New Contributor
New Contributor

Re: Account Charges

Just did live chat and they have waived the account charges. An error was made