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New Contributor
New Contributor

Access to 5GHz suddenly stopped

  No longer able to connect my devices to 5GHz Wifi on my NBN connection. Wifi on 2.4GHz is still available.

The problem occurred after i reconnected cable to the NBN box after I removed a splitter that was used for my foxtel unit (now removed) and NBN.

Any help is appreciated

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Crowd Champion
Crowd Champion

Re: Access to 5GHz suddenly stopped

Hi

Wouldn't be anything to do with your NBN connection but to do with your router. First thing to try is to turn the power off to the router and then turn it back on after say 30 seconds.

Then see if 5ghz is showing for connection on your devices.

 

Dave


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Re: Access to 5GHz suddenly stopped

Thanks Dave

i tried your suggestion but unfortunately I still cannot access 5GHz on any of my devices (which were all able to do so previously).

any other suggestions?

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RetiredModerator
RetiredModerator

Re: Access to 5GHz suddenly stopped

Hey @Aathanas, are you able to do a factory reset on the modem? If you can provide the make/model number I will check for steps on how to do this.


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