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ADSL2 ping & speeds all over the place

Melhat13

Hi

 

My internet connection is all over the place lately with pings ranging from 19ms to over 300 ms and speeds going from below 2mbps up to 10.46mbps.

 

I sometimes work from home to do testing after we've had releases and last Saturday night 3/11 after 8pm when I started to do my work the speeds were nuts I was barely getting over 3mbps sometimes below 2mbps, I realise that this is usually a peak time but come on this is rediculous speeds and my pings were all over the place.

 

I did all the usual things restart the modem, disconnect it from the power etc So I know what I am doing, I am paying money for a service I frankly am not getting.

 

It makes it worse for me if I have to work from home and can't do my job correctly because of sub standard internet speeds, I refuse to call the help line because they go by scripts and ask you to do all that you've already done and 9 times out of 10 a tech has to come out anyway.  

 

I notice that my speed & ping tend to go weird after lots of rain as generally when the tech comes he says there is water in the pits and this is causing the eratic speeds.

 

As you can see below my pings are crazy.  I've added screenshots of my speeds tests as you can see speeds & pings all over the place.

 

I am lucky that I am not on a contract now with Optus as I can seriously think about changing provider.

 

I am not a happy customer right now!!!

 

C:\Users\Melinda>tracert www.optus.com.au

Tracing route to e6356.a.akamaiedge.net [23.202.172.191]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mygateway.home [192.168.0.1]
2 319 ms 334 ms 486 ms meb1.lns.optusnet.com.au [198.142.80.59]
3 * * * Request timed out.
4 * * * Request timed out.
5 337 ms 415 ms 373 ms 210.49.109.102
6 415 ms 377 ms 398 ms 198.142.144.166
7 20 ms 20 ms 19 ms a23-202-172-191.deploy.static.akamaitechnologies.com [23.202.172.191]

Trace complete.

C:\Users\Melinda>tracert www.optus.com.au

Tracing route to e6356.a.akamaiedge.net [23.202.172.191]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mygateway.home [192.168.0.1]
2 19 ms 19 ms 18 ms meb1.lns.optusnet.com.au [198.142.80.59]
3 * * * Request timed out.
4 * * * Request timed out.
5 238 ms 240 ms 271 ms 210.49.109.102
6 378 ms 452 ms 369 ms 198.142.144.166
7 491 ms 545 ms 598 ms a23-202-172-191.deploy.static.akamaitechnologies.com [23.202.172.191]

Trace complete.

C:\Users\Melinda>tracert www.optus.com.au

Tracing route to e6356.a.akamaiedge.net [23.202.172.191]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mygateway.home [192.168.0.1]
2 354 ms 407 ms 362 ms meb1.lns.optusnet.com.au [198.142.80.59]
3 * * * Request timed out.
4 * * * Request timed out.
5 393 ms 399 ms 383 ms 210.49.109.102
6 343 ms 340 ms 332 ms 198.142.144.166
7 330 ms 367 ms 20 ms a23-202-172-191.deploy.static.akamaitechnologies.com [23.202.172.191]

Trace complete.

 

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Re: ADSL2 ping & speeds all over the place

Shauna

Appreciate all that extra info, @Melhat13.

 

Can you please send us a private message confirming your account number, full name and DOB so we can take a look into this for you? 


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Re: ADSL2 ping & speeds all over the place

Melhat13

Thanks Shauna I have sent you a PM with the requested info Smiley Happy

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