Hi mate thanks for the reply
no they are about 20 Years old
everyone I know in complex has adsl 2 through different isps
there are 3 phone outlets around the house
no dial tones though
tgere is a Telstra box on outside wall of our property
i can send you a pic If you like
i contacted real estate to ask owner but they only recently purchased it and they never lived here
so kinda unsure of next steps
Tpg also advised something like if I provided the current lease with my name on it they could use that to get the connection through with Telstra
does this sound correct
I work for Optus therefore I can't really comment on TPG process.
The process they're referring to is known as connect outstanding. If the current occupier can provide Telstra with proof of occupancy then they should be able to forcibly disconnect the existing service. The process may differ from ISP - ISP. As a retail ISP, we can’t forcibly disconnect a service as we don't own the lines.
TPG should have access to Telstra wholesales provisioning systems. They should at the least be able to determine whether there's an active service on the line.
Telstra are your best bet in this sort of scenario.
Ok cool thanks
i had Optus cable broadband for years at previous address
but apparently we can’t get it here
no cable available
other wise id Be with optus
as our mobiles all are
so could I ask Telstra about the connect outstanding?
im happy with tpg and bout $40 cheaper per month unlimited than Telstra but it is just getting to be a headache
I'm almost certain that they use the exact same terminology. I guess you need to ensure that you get in touch with the right area. They should have a pre activations team that'll be able to guide you through the process.
Let us know how you go 🙂