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Mobile Outage Northern NSW has now been resolved 2PM AEDT
New Contributor Drgt74
New Contributor

Re: ADSL2+ connection - no vacant pair available

Hi mate thanks for the reply 

no they are about 20 Years old

everyone I know in complex has adsl 2 through different isps

there are 3 phone outlets around the house

no dial tones though

tgere is a Telstra box on outside wall of our property 

i can send you a pic If you like

i contacted real estate to ask owner but they only recently purchased it and they never lived here

so kinda unsure of next steps 

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New Contributor Drgt74
New Contributor

Re: ADSL2+ connection - no vacant pair available

Tpg also advised something like if I provided the current lease with my name on it they could use that to get the connection through with Telstra 

does this sound correct

thanks again👍

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Online Community Manager
Online Community Manager

Re: ADSL2+ connection - no vacant pair available

I work for Optus therefore I can't really comment on TPG process.

 

The process they're referring to is known as connect outstanding. If the current occupier can provide Telstra with proof of occupancy then they should be able to forcibly disconnect the existing service. The process may differ from ISP - ISP. As a retail ISP, we can’t forcibly disconnect a service as we don't own the lines.

 

TPG should have access to Telstra wholesales provisioning systems. They should at the least be able to determine whether there's an active service on the line.

 

Telstra are your best bet in this sort of scenario.

 

 

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New Contributor Drgt74
New Contributor

Re: ADSL2+ connection - no vacant pair available

Ok cool thanks

i had Optus cable broadband for years at previous address

but apparently we can’t get it here

no cable available 

other wise id Be with optus

as our mobiles all are

so could I ask Telstra about the connect outstanding?

im happy with tpg and bout $40 cheaper per month unlimited than Telstra but it is just getting to be a headache

cheers

 

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Online Community Manager
Online Community Manager

Re: ADSL2+ connection - no vacant pair available

I'm almost certain that they use the exact same terminology. I guess you need to ensure that you get in touch with the right area. They should have a pre activations team that'll be able to guide you through the process.

 

Let us know how you go 🙂 

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