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ADSL not connected?

Joe186

Hi there, 

I'm a new customer and my ADSL connection date was yesterday. I received a router and , according to the order-tracking, I was activated yesterday but the Internet is not working. The DSL light on the router doesn't stop blinking.

I called Optus twice last night: In the first phone call I got told to wait until 7:30pm, in the next (at 8:30) I got told to wait until midnight. This morning there's still the same issue.  Has anyone experienced this before or an idea what the issue is? 

Thanks! 

Re: ADSL not connected?

AlexRH

Heya, I've responded to your previous post Smiley Happy 


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Re: ADSL not connected?

Joe186

Hey Alex,

My problem is solved.  A guy from the technical team fixed it.  Apparently some port was "locked" and that caused the problem. It's all good now 😊

Thank you! 

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Re: ADSL not connected?

AlexRH

Yay! So glad to hear that Smiley Happy I hope you have an awesome weekend. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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