ADSL not connected


Hi there, 

I'm a new customer and my ADSL connection date was yesterday. I received a router and , according to the order-tracking, I was activated yesterday but the Internet is not working. The DSL light on the router doesn't stop blinking.

I called Optus twice last night: In the first phone call I got told to wait until 7:30pm, in the next (at 8:30) I got told to wait until midnight. This morning there's still the same issue.  Has anyone experienced this before or an idea what the issue is? 



Re: ADSL not connected


Hey @Joe186, sorry to hear that you've had a bit of trouble with your activation Smiley Sad 

Can you please confirm if you're seeing a ServiceNet page when you try to access the internet? Please let us know if you're still not able to connect! 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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