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Occasional Contributor oldsalty8
Occasional Contributor

ADSL new connection trouble

Hey

 

I'm a new Optus ADSL2 customer. Took the day off work (Thursday) to take delivery of new modem and connect service. Modem arrived, I connected everything, no issues. Internet light on modem would not come on. Rang tech support, was hung up on twice, finally got through. After 2 hours tech support asks me to plug in a landline telephone (I don't have one). Drive to shops, spend $40 on a landline phone, plug it in, call back, spend an hour on hold. New tech guys runs some tests (supposedly). Tells me there is an issue with the phone line and that he'll call me back. Relieve a text message saying a prioity fault technician will arrive at my apartment between 12pm-5pm the nxt day. Take another half day off work. No one arrives. Call tech support, go through the same garbage as before. Finally he tells me that I might be connected in 48 business hours (it's Friday afternoon). To say I'm not very stoked would be an understatement. Anyone see has dramas like this? 

😞 

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RetiredModerator Shauna
RetiredModerator

Re: ADSL new connection trouble

Hi @oldsalty8 - wow! Sounds like you've been given quite the run around here 😞 Were you given in fault reference numbers in relation to this issue? Let's see if theres anything we can do to speed this up from our end. 


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Occasional Contributor oldsalty8
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Re: ADSL new connection trouble

Thanks Shauna, was given ref number 17260558. Still no internet, nor have I heard from anyone. Thanks

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Occasional Contributor oldsalty8
Occasional Contributor

Re: ADSL new connection trouble

Soo.... nothing? 

 

πŸ˜’

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RetiredModerator JordanOptus
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Re: ADSL new connection trouble

Hey @oldsalty8 I've just checked out the fault number and there's been no updates yet sorry 😞 Looks like they're still investigating the cause.

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Occasional Contributor oldsalty8
Occasional Contributor

Re: ADSL new connection trouble

Thanks for the update @JordanOptus, any idea when you guys might be able to get to it? I'm pretty keen to have some internet access

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RetiredModerator JordanOptus
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Re: ADSL new connection trouble

Unfortunately I don't have the right access to our faults system to see what's going on or what they're doing 😞 Can only wait for their updates with the reference number sorry.

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Occasional Contributor oldsalty8
Occasional Contributor

Re: ADSL new connection trouble

OK... I guess I'll just have to wait until they have someone to get to it..? Is it common for it to take this long? 

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RetiredModerator JordanOptus
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Re: ADSL new connection trouble

Honestly, the timeframes can vary so much depending on what the issue is πŸ˜• I've seen some faults get fixed within the day and I've seen others take months 😞 Generally speaking though, I tend to find that most faults are resolved within about 5 - 10 business days. 

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Occasional Contributor oldsalty8
Occasional Contributor

Re: ADSL new connection trouble

Months!? Smiley Indifferent

 

Would it be easier to go with a different provider? 

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