I'm a new Optus ADSL2 customer. Took the day off work (Thursday) to take delivery of new modem and connect service. Modem arrived, I connected everything, no issues. Internet light on modem would not come on. Rang tech support, was hung up on twice, finally got through. After 2 hours tech support asks me to plug in a landline telephone (I don't have one). Drive to shops, spend $40 on a landline phone, plug it in, call back, spend an hour on hold. New tech guys runs some tests (supposedly). Tells me there is an issue with the phone line and that he'll call me back. Relieve a text message saying a prioity fault technician will arrive at my apartment between 12pm-5pm the nxt day. Take another half day off work. No one arrives. Call tech support, go through the same garbage as before. Finally he tells me that I might be connected in 48 business hours (it's Friday afternoon). To say I'm not very stoked would be an understatement. Anyone see has dramas like this?
Hi @oldsalty8 - wow! Sounds like you've been given quite the run around here 😞 Were you given in fault reference numbers in relation to this issue? Let's see if theres anything we can do to speed this up from our end.
Honestly, the timeframes can vary so much depending on what the issue is 😕 I've seen some faults get fixed within the day and I've seen others take months 😞 Generally speaking though, I tend to find that most faults are resolved within about 5 - 10 business days.