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Occasional Contributor Samzen
Occasional Contributor

ADSL Service Not Cancelled Despite Multiple Requests

Hi Team,

 

I requested cancellation of my ADSL Service from Friday, 10 May 2019 however it has not been cancelled yet despite a follow up yesterday. Can someone please assist me with this.

 

Thanks!

Sam

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Online Community Manager
Online Community Manager

Re: ADSL Service Not Cancelled Despite Multiple Requests

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.


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New Contributor lauraj24
New Contributor

Re: ADSL Service Not Cancelled Despite Multiple Requests

I am having the same problem, is now escalated to priority but 48 hours later still not cancelled, the Facebook team keep telling me that the back end team are working on it but sadly they are not. Is now a matter of cost as I am still being charged for a service I have  asked them to cancel a week ago and am no longer using. 😡😡😡😡😡😡

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Online Community Manager
Online Community Manager

Re: ADSL Service Not Cancelled Despite Multiple Requests

It sounds like whatever issue is causing the delay is being worked on and whatever incorrect charges are billed beyond the requested disconnection date will be sorted out by the Facebook team. It's just a matter of waiting for it to be sorted out.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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