I requested cancellation of my ADSL Service from Friday, 10 May 2019 however it has not been cancelled yet despite a follow up yesterday. Can someone please assist me with this.
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This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.
I am having the same problem, is now escalated to priority but 48 hours later still not cancelled, the Facebook team keep telling me that the back end team are working on it but sadly they are not. Is now a matter of cost as I am still being charged for a service I have asked them to cancel a week ago and am no longer using. 😡😡😡😡😡😡
It sounds like whatever issue is causing the delay is being worked on and whatever incorrect charges are billed beyond the requested disconnection date will be sorted out by the Facebook team. It's just a matter of waiting for it to be sorted out.