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New Contributor anthonyqld
New Contributor

ADSL Connection

 

We requested a relocation for 19/3 on the 5/3. There  was a delay, and Optus advised us it would be done by the 4/4. The Billing Team advised us that the ADSL2 service was active as of  yesterday when I spoke to them last night to get a status  update,  and they directed me to Technical Support. The DSL light on the modem  is just flashing. I have tried getting in touch with Technical Support on Live Chat all of last night, and again tonight, but after a  lengthy delay always get a message saying "The chat volumes are higher than usual. We are unable to establish a connection at this time." and ends the session.

 
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Trusted Contributor
Trusted Contributor

Re: ADSL Connection

Telcos have difficulty servicing people at peak time around 7pm. They are better in the middle of the day. Chat usually asnwers quite quickly for me.

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Online Community Manager
Online Community Manager

Re: ADSL Connection

@anthonyqld, if you still need hand, we're happy to help!

 

Feel free to PM myself or one of our other mods with your account details.

 

I need your full name, DOB and account number.


We'll get back to you as soon as we can.

 

http://yesopt.us/pmdan

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