My internet suddenly dropped out over two weeks ago. The DSL light was changing between a steady light and slowly flishing so I informed Optus. I explained that it may be a configuration issue as I'm able to connnect according to the Optus configuration website when the DSL light is steady but receive a 'no internet' error in my settings and a 'privacy' error when attempting to access websites. However, I was told that it was a line issue and a technitian was sent out. It was confirmed that the line is in perfect condition and I was sent a replacement router.
I received the new router yesterday and have the same issue. I contacted Optus again and explained that the same issue is occuring only to be told that it's a line issue and a technitian will be sent out.
This seem absolutely nuts. No one seems to listen!
Has anyone else experienced the issue with their ADSL? If so, how did you fix it?!
I had a similar issue. Optus had me reboot and i was good to go. had the isssue happen again, and they sent me a tech twice, then they advised the reason could be is nbn has gone live and on nbn site shows I have been disconnected. Switched to NBN, problem solved.