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Occasional Contributor aswendso
Occasional Contributor

AC800s bad behavior with antenna.

Hi Guys

when i plug http://antennashop.com.au/optus-antennas/netgear-ac800s-optus/wmm8g-5-ts9-detail

into the AC800s it will randomly restart

however unplug it the issue goes away

I can use http://antennashop.com.au/optus-antennas/netgear-ac800s-optus/dmm-ts9-starfish-antenna-detail

with no issue
but i would prefer to use the higher gain antenna.

i can reproduce this every time i plug the antenna in..

Im using LMR400 50ohm cable.

do you know of any reasons for this happening?

modem specs:"
Account Details

Wireless number:
IMEI: 355732080053423
IMEI SV: 06
FSN: 4WX173NX010F7
ICCID: 8961025716452370684F
IMSI: 505025702398532


WiFi Details

MAC Address: 10-DA-43-5C-5A-F8
WiFi Range: Medium
WiFi Devices: 0


Main WiFi
WiFi name: OPT-5AF8
WiFi password: 37915735
Encryption: WPA2_Personal_AES
Mode: M802_11_BGN
Band: 2.4 GHz
Bandwidth: HT20
Max WiFi Devices: 10
Broadcast Network Name: Show





Firmware

Firmware Version: NTG9X40C_11.14.08.31
Firmware Build Date: 2017/09/19
App Version: NTG9X40C_11.14.08.31
Web App Version: AC800S-1OP_03.03.103.168
Bootloader Version: NTG9X40C_11.14.08.31
Hardware Version: 1.0

TRU-Install: PHS_B4059



Device

Model: AirCard 800S

Optus AC800S Manager: http://Optus.AC800S

PRI Version: 23113346, 02.01
Power State: Online
Current temperature: 32°C
Current voltage: 4306mV
Battery charge level: 100%
Battery status: Normal
Battery temperature: 32

WWAN Info

IP Address: 10.137.31.167


Intially i contacted netgear, their response was standard 😐

 

this unit has been replaced by optus, however the issue occurs, I can use an AC790S with out the same issue happening (fancy antenna works fine on this unit), however i would like to figure this out

-----

 

NETGEAR SUPPORT RESPONSE:

 

Hi, Angus!

Based on the serial number of your device, we were able to identify that your unit is not a retail product. This type of unit is engineered / customized based on the needs of an Internet Service Provider or your mobile carrier and can only be obtained through them. This means that the support including the replacement / return should be handled through the Internet Service Provider or your mobile carrier which the product was obtained.

Thank you for choosing NETGEAR.

Regards,

Brian Paulo
Expert ID 46378
NETGEAR Support

 

 

Gus

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4 Replies
Contributor Squizz
Contributor

Re: AC800s bad behavior with antenna.

Hi,

I see in your post:

Current voltage: 4306mV

What is the maximum voltage printed on your lithium battery?

 

What is the maximum and operating voltage on your 790S?

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Occasional Contributor aswendso
Occasional Contributor

Re: AC800s bad behavior with antenna.

So even if i unplug the battery and just run it off USB the issue still occurs 😐

 

no idea of the max voltage to be honest

 

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Contributor Squizz
Contributor

Re: AC800s bad behavior with antenna.

Shutdown your modem then take the battery out. The voltage the manufacturer has rated it to run at is printed on the side.

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New Contributor contactchris
New Contributor

Re: AC800s bad behavior with antenna.

I believe Optus has disabled the external antenna ports. Nothing you connect will make a difference. When you boot the device it may jump to 4 or 5 bars as a self test. Then it will complete the Optus firmware which disables this external port and it will drop to the internal antenna signal strength. In my case from an awesome 5 bars  to drop out prone 1 - 2 bars.  Dohh!

 

I believe the reason for this, is that Optus deems battery life of the mobile device as the priority over possible reception issues.

 

You, like me, see it differently. I want reception prioity over battery. No point having a 7 hour battery life with poor/no reception. 

 

 

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