when i plug http://antennashop.com.au/optus-antennas/netgear-ac800s-optus/wmm8g-5-ts9-detail
into the AC800s it will randomly restart
however unplug it the issue goes away
I can use http://antennashop.com.au/optus-antennas/netgear-ac800s-optus/dmm-ts9-starfish-antenna-detail
with no issue
but i would prefer to use the higher gain antenna.
i can reproduce this every time i plug the antenna in..
Im using LMR400 50ohm cable.
do you know of any reasons for this happening?
IMEI SV: 06
MAC Address: 10-DA-43-5C-5A-F8
WiFi Range: Medium
WiFi Devices: 0
WiFi name: OPT-5AF8
WiFi password: 37915735
Band: 2.4 GHz
Max WiFi Devices: 10
Broadcast Network Name: Show
Firmware Version: NTG9X40C_11.14.08.31
Firmware Build Date: 2017/09/19
App Version: NTG9X40C_11.14.08.31
Web App Version: AC800S-1OP_03.03.103.168
Bootloader Version: NTG9X40C_11.14.08.31
Hardware Version: 1.0
Model: AirCard 800S
Optus AC800S Manager: http://Optus.AC800S
PRI Version: 23113346, 02.01
Power State: Online
Current temperature: 32°C
Current voltage: 4306mV
Battery charge level: 100%
Battery status: Normal
Battery temperature: 32
IP Address: 10.137.31.167
Intially i contacted netgear, their response was standard 😐
this unit has been replaced by optus, however the issue occurs, I can use an AC790S with out the same issue happening (fancy antenna works fine on this unit), however i would like to figure this out
NETGEAR SUPPORT RESPONSE:
Based on the serial number of your device, we were able to identify that your unit is not a retail product. This type of unit is engineered / customized based on the needs of an Internet Service Provider or your mobile carrier and can only be obtained through them. This means that the support including the replacement / return should be handled through the Internet Service Provider or your mobile carrier which the product was obtained.
Thank you for choosing NETGEAR.
Expert ID 46378
I believe Optus has disabled the external antenna ports. Nothing you connect will make a difference. When you boot the device it may jump to 4 or 5 bars as a self test. Then it will complete the Optus firmware which disables this external port and it will drop to the internal antenna signal strength. In my case from an awesome 5 bars to drop out prone 1 - 2 bars. Dohh!
I believe the reason for this, is that Optus deems battery life of the mobile device as the priority over possible reception issues.
You, like me, see it differently. I want reception prioity over battery. No point having a 7 hour battery life with poor/no reception.