Searching...
Reply

8.30am and my download is 0.71Mbps

lettej

I am not yet on the NBN but I have cable internet plus PREMIUM SPEED!!!

 

My internet has been a horror for the past few weeks and this morning my download was 0.71Mbps.  It was 8.30AM so don't go blaming congestion.  

 

My internet was poor like this many months ago, improved and is back to being horrible.

 

Come on Optus, do something.

Highlighted

Re: 8.30am and my download is 0.71Mbps

MiCCAS

Oh no! Sorry to hear you're having issues with your connection. Smiley Sad

 

We're here to help, so let's get this one sorted for you.

 

I would recommend your first stop is the following troubleshooting page. You may have tried a few of the things listed, but worth going through as it could be something quickly self-fixed.

 

https://www.optus.com.au/shop/support/answer/slow-speeds-cable-internet-troubleshooting?requestType=...

 

If that doesn't work, then your best bet is to contact Optus via live chat (http://yesopt.us/chat2us) or phone. They'll be able to run some tests and help.

 

Let us know how you go!

 

Michael.


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy

Re: 8.30am and my download is 0.71Mbps

GuyCS

Hey @lettej - it'll be good to check out the troubleshooting guide @MiCCAS has provided above.

 

If you haven't done so already, we'd also suggest checking our Network Status page for any outages in your area. You'll need to select Outages in the top right corner of the map and then tick the option for 'Fixed'. From there you just need to enter your address and/or postcode.

 

If there's nothing reported in your area and Live Chat have been unable to assist, please shoot me a private message with the following info and we'll check it out:

 

Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Account number:


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
66 Kudos
41 Kudos
32 Kudos
30 Kudos
18 Kudos