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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

maxpowerstars
New Contributor
New Contributor

551 5.7.6 Message rejected as spam (CM).

I can't send any e-mails anymore due to this?

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8 Replies
Hollie
RetiredModerator
RetiredModerator

Re: 551 5.7.6 Message rejected as spam (CM).

Heya maxpowerstars,

 

Sounds like you've been blocked by our spam filters. If this is still happening it might be worth checking your virus scan is up to date and if you haven't noticed any strange email activity it might be worth chatting with our techs about this on 131344. 

 

 

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mickifa
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New Contributor

Re: 551 5.7.6 Message rejected as spam (CM).

I am having the same problem as of yesterday but only when sending emails from Microsoft Outlook. Funny thing is that I am not having any issue when sending through webmail. Any help would be appreciated.

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Nghi
RetiredModerator
RetiredModerator

Re: 551 5.7.6 Message rejected as spam (CM).

That's very strange mickifa 😞 Have you spoken with our tech team on 131344 to have this investigated? Are you using our Optus server in the outgoing server settings inside Outlook? You can view the required settings for email here.

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Brian_Patto
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New Contributor

Re: 551 5.7.6 Message rejected as spam (CM).

I was having this issue as well. When I removed this sentence from my signature I could then send emails again. The sentence was . 'Any unauthorised form of reproduction of this message or any files transmitted with it is strictly prohibited.'

Hope this helps.

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thethorpes
New Contributor
New Contributor

Re: 551 5.7.6 Message rejected as spam (CM).

Emails I send are rejected as spam on optusnet.com.au

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Steven_YC
Moderator
Moderator

Re: 551 5.7.6 Message rejected as spam (CM).

Hey @thethorpes - Thanks for letting us know about this.

Did you get a chance to try some of the troubleshooting that the guys have left here some time ago?

If you’re still needing a hand, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.


----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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holdenwin
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Re: 551 5.7.6 Message rejected as spam (CM).

Hi

I am trying to sent a email i get a message 5.7.6 rejected  as spam

thank you

Robert Denne

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Jack_YC
Moderator
Moderator

Re: 551 5.7.6 Message rejected as spam (CM).

Hi @holdenwin, it's possible our automatic spam filter is picking up some of the content in your email and thinking it's spam. I recommend sending our techs a message via the My Optus App so they can take a closer look into this for you. Jack

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.