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New Contributor
New Contributor

5 months of the worst service - HELP!

Hi all, 

 

I put up a post a couple of months ago about the service I have yet to receive and its has just gone from bad to worse. I moved home and moved my phone and internet to my new house 2 suburbs away and on the same exchange might I add.

 

So in a nut shell, Optus have changed my number 6 times fter I selected 'keep same number' and charged me every time for it.

I refuse to pay for a service that I am not receiving. I have been on you so called 'support line' for hours and hours and keep on getting transferred from one inexperienced 'expert' to another. This has gone beyond a joke. 

 

Can someone that has authority in AUSTRALIA help me please because at I am my wits end. Either i get my phone line resolved or I am breaking my joke of a contract and I am not paying a cent, I am happy to go to the ombudsman but surey someone in Australia can help me. 

 

Someone should seriouly look at the 'service' side as it is a laughing stock. From a happy Optus customer to a totally disgruntled one simply by moving, really guys?

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RetiredModerator
RetiredModerator

Re: 5 months of the worst service - HELP!

Hi @J1m8o, we definitely don't want you to be feeling that way about us 😞 

If you'd like us to take a look at what's going on - please PM me with your account number, full name and DOB. 


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