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5 months of the worst service - HELP!

Hi all, 


I put up a post a couple of months ago about the service I have yet to receive and its has just gone from bad to worse. I moved home and moved my phone and internet to my new house 2 suburbs away and on the same exchange might I add.


So in a nut shell, Optus have changed my number 6 times fter I selected 'keep same number' and charged me every time for it.

I refuse to pay for a service that I am not receiving. I have been on you so called 'support line' for hours and hours and keep on getting transferred from one inexperienced 'expert' to another. This has gone beyond a joke. 


Can someone that has authority in AUSTRALIA help me please because at I am my wits end. Either i get my phone line resolved or I am breaking my joke of a contract and I am not paying a cent, I am happy to go to the ombudsman but surey someone in Australia can help me. 


Someone should seriouly look at the 'service' side as it is a laughing stock. From a happy Optus customer to a totally disgruntled one simply by moving, really guys?

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Re: 5 months of the worst service - HELP!

Hi @J1m8o, we definitely don't want you to be feeling that way about us 😞 

If you'd like us to take a look at what's going on - please PM me with your account number, full name and DOB. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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