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New Contributor Sandypop
New Contributor

5.7.6 Message rejected as spam (CM). all outgoing emails wont send

Hello Community,

 

I'm unable to send emails to anyone, nor reply to emails. They all bounce with the error message:

 

  • 5.7.6 Message rejected as spam (CM). Error: -17099
  • I'm using Entourage for Mac 2008 v 12.3.6

I'm not technically minded, at all. I've shut down the program and the computer with no success with the emails.

 

I'd be very grateful for some help.

 

 

 

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8 Replies
RetiredModerator Dan_DS
RetiredModerator

Re: 5.7.6 Message rejected as spam (CM). all outgoing emails wont send

Hi Sandypop, I'm sending you a private message with some options for assistance now 🙂

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New Contributor dbernard
New Contributor

Re: 5.7.6 Message rejected as spam (CM). all outgoing emails wont send

Also have same problem - please advise.

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RetiredModerator Nghi
RetiredModerator

Re: 5.7.6 Message rejected as spam (CM). all outgoing emails wont send

Hey dbernard, are you sending email using an email client/program? Any links or multiple recipients in these emails? Have you tried sending through webmail.optusnet.com.au ?

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New Contributor gillacl
New Contributor

Re: 5.7.6 Message rejected as spam (CM). all outgoing emails wont send

I am having this same issue. I am using Thunderbird and really need some help. Thanks

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Valued Contributor
Valued Contributor

Re: 5.7.6 Message rejected as spam (CM). all outgoing emails wont send

@gillacl, can you please confirm if there's a web url in your email signature? If so, this could potentially be the cause. 

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New Contributor gillacl
New Contributor

Re: 5.7.6 Message rejected as spam (CM). all outgoing emails wont send

No, I don't use signatures at all.

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Valued Contributor
Valued Contributor

Re: 5.7.6 Message rejected as spam (CM). all outgoing emails wont send

@gillacl, are you sending large attachments or emails with multiple recipients copied in? Can you please send through a PM with your full name, account info and date of birth so we can take a look?

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New Contributor Gazza18
New Contributor

Re: 5.7.6 Message rejected as spam (CM). all outgoing emails wont send

I am using Entourage 2008 Version 12.3.2

 

Cannot forward emails (with attachment) to two or more work colleagues from my Optus account.

 

I have tried removing any URLs from the email signature and forwarding to just one recipient - still unable to forward messages.

 

Error comes up as

 

5.7.6 Message rejected as spam (CM)

Mail could not be sent

Error:  17099

 

Please confirm what I need to do so I can forward emails with attachements through my Optus account.

 

Thanks

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