cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

300ms Ping Panania - Your internet is rubbish

You force me off cable and onto an expensive NBN plan and now I cannot game online as my ping is 300ms all the time.

You never reply to calls or messages but aare happy to take my money.

0 Kudos
Reply
1 Reply
Highlighted
Moderator
Moderator

Re: 300ms Ping Panania - Your internet is rubbish

Hey @brapbrapaau, thanks for reaching out to us. Not great to hear that you're not satisfied with your NBN service 😞

There’s a range of troubleshooting steps that may help with internet faults. We also have a similar post that could further assist you.
 

Have you perhaps heard of Game Path? Game Path™ can reduce lag, ping spikes and therefore jitter by ensuring you are always on the most optimal path to the game server. 


If you’re still needing a hand, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.