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ricsieg
New Contributor
New Contributor

200GB Wireless service no bonus data !!!

Given the extra bonus unlimited data on fixed broadband why not provide up to 500 GB for 200 GB users.

As a teacher teaching from home using a really average service it seems exploitation to charge $10 per extra 10GB. 

Hardly 'being in this together".

 

 

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petergdownload
Honoured Contributor
Honoured Contributor

Re: 200GB Wireless service no bonus data !!!

There are technical limits on wireless data and only so much that can be passed through. That said Optus have in effect done what you've requested. The current 500Gb is only $3 more than the 200Gb plan (at $65). Plans are month to month. You can sign up now for 500Gb. Let them know you already have the modem and don't need another one.
ricsieg
New Contributor
New Contributor

Re: 200GB Wireless service no bonus data !!!

I have tried to order on the app and says not recognising the phone number. There seems to be no other way to contact Optus.  

I want to pay for the extra but seems impossible to contact anyone.

 

if I order online through my account login they want to send me a new modem. 

There is a problem with their website and upgrade process..  

 

hmmm

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petergdownload
Honoured Contributor
Honoured Contributor

Re: 200GB Wireless service no bonus data !!!

Yep. The big "COVID-19 impact to Yes Crowd & Contact Centres info here" at the top of the page says as much.

You can only slog through at the moment. Try Facebook or Twitter or call:

1. Call 133 937
2. DON'T press 1 to be sent the link to chat
3. Stay on the line then you will be asked to press various options

Good Luck
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ricsieg
New Contributor
New Contributor

Re: 200GB Wireless service no bonus data !!!

all fixed  ... spoke to someone!  

 

thank you..