We still have cable system with internet & phone under one account number and Foxtel cable tv under another.
I cannot find any way of updating my credit card details or even accessing the TV account.
Twice I have wasted time talking to a help person who could not help me but said they would transfer me to someone who could. Each time the transfer failed, thus no result.
@fcudmore Optus appear to be gearing everything towards the My Optus App.
Do you have the App and if so is the Cable/Foxtel account visible?
I am assuming by your post your have rung the 133937 number?
If so and my above post cannot help, I would make a complaint
To my way of thinking in 2020 it is a ludicrous situation when you have to contact a call centre to update you direct debit.
@fcudmore I am guessing but as the Optus feat Foxtel TV is a legacy product it may have fallen through the cracks so to speak. There are probably a lot of staff who have never heard of the product, in my opinion that indicates Optus need to change the process.