What you need to know prior to your cable internet and phone installation

by Retired Employee Andy ‎2015-11-18 10:51 AM - edited ‎2015-11-22 09:36 AM
Posted by (Retired Employee)
19th Nov 2015, 10:51am
  • You will need to have permission from the home owner/landlord before installation occurs, as the installation may require overhead cables to be run from a pole on the street outside your property to the blind side of the house (where there are other services like your electricity meter box. A small box may be attached to your property, and new phone socket(s) may also be installed inside the home, in order to complete installation.

    optus installation.jpg

  • Your installation appointment window will be either 7.30-12pm or 12-5pm; what does this actually mean? It means a technician is scheduled to arrive at the install address between either 7.30-12pm or 12-5pm.

    It means whilst the technician will arrive sometime between either 7.30-12pm or 12-5pm, the work required to complete the installation may extend beyond these times.


  • Remember a typical installation can take 2-3 hours to complete, so if the technician  arrives at 11am (within the appointment window), the install won’t be completed until around 2pm (beyond the appointment window).


  • Someone over the age of 18 must be present for the duration of the installation.

    The technician will call you 30 mins before arriving so it is really important that you are either in attendance at the install address, or are available on the contact number that you provided to reduce the possibility of a reschedule. The technician may be a third party technician acting on behalf of Optus.

If you have any questions or concerns before your installations please call us on 1300 760 016

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