by Online Community Manager on ‎2017-03-09 11:32 AM
Posted by (Online Community Manager)
10th Mar 2017, 11:32am

Are you trying to get online and no matter what page you try to visit, you get a webpage that says ServiceNet and looks something like this?




ServiceNet is a restricted Optus site; it’s a gateway between your connection and the internet. ServiceNet will only appear if there is something not quite right about your internet connection.


The main reason ServiceNet page pops up is that there is a mismatch between the username and password in the modem and what we have on the network.


If you see the above screen just enter in your username and password in the fields and click next.


If you are a brand new customer:  Your username and password will be in the welcome emails or welcome letter we sent you.


If you are an existing customer: You can get your username from "My Account" if you don't know your password, don’t worry, you can reset your password via My Account too. For instructions click here


Once you have entered in your details into ServiceNet you will need to double check your modem, to make sure it has the right username and password too.


For Optus Supplied modems: instructions can be found here.


For BYO modems:  refer to your device guide for how to update your details.


For more information about ServiceNet click here


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