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To help walk you through the installation process and get your new service up and running as smoothly as possible, we’ve put together a guide on what you can expect to happen. During installation, there are some things that we need to do, like arranging an appointment with a technician, and a thing or two you might need to take care of. Don’t worry we’ll always let you know how things are progressing.
Here’s what happens once you have placed your order for a Home/Broadband Service
We will contact you within 3 business days to advise what happens next, including installation date and any technician visits, if required, which may be by a third-party acting on behalf of Optus.
We will deliver any new phones or modems you have ordered.
A day before installation we’ll send you a reminder of your installation date. If a technician visit is required, we’ll also let you know the time when they'll be arriving. You will need to make sure someone over 18 is around on the date of installation if a technician is coming.
Once you are up and running we’ll remind you of what plan you have chosen and your OptusNet login information.
Tracking your Progress
You can track your progress at any stage by logging in at optus.com.au/helpme and entering your Order Number
What happens if I live in a Multi Dwelling Unit such as an apartment block?
For your installation we may be required to make 2 technician appointments. We’ll advise you if it is required.
If you have any questions or concerns before your installation please call us on 1300 760 016