We know that when a new exciting handset is released you want to get your hands on it as quickly and as smoothly as possible.
Sometimes due to high demand stock runs out before demand does. In which case, your phone order might be on raincheck or backorder.
Raincheck means we’re currently out of stock on your selected device, however we are expecting a new shipment of stock soon. We can place your order and will keep you updated once stock has been processed for delivery. The device will be sent to your address or the store of purchase, which we’ll tell you at the time of order.
Backorder means we’re currently out of stock and delays are expected so we can’t give you a time frame for delivery. However, if you place a backorder, the order will be placed in a queue and we’ll send you an order confirmation number via email once your backorder has been processed.
While you wait we will be in contact with weekly updates for the first three weeks, and we’ll let you know once the stock arrives. If we experience extended delays we will contact you with fortnightly updates so you can plan accordingly.
Here’s what you need to know about your raincheck or backorder tailored to your circumstance:
I'm new to Optus
If you’re a new customer (welcome!) and you are waiting on the delivery of a handset, your new plan will activate and charges will commence once your new phone is delivered. If you’re transferring your existing phone number to Optus, you’ll remain with your previous carrier until the handset is delivered and we can transfer your number across. If you have Device Protect insurance you’ll start being charged the premiums once the phone has been delivered to you. You will be contacted along the journey with SMS updates to keep you on track with your order.
I'm an existing customer
If your account number starts with 62, your new plan and charges will start from when the new handset is delivered to you. Here’s how to find your account number if you’re not sure. If your account number starts with an 8 or a 9, your new plan charges start when you sign up and then we’ll credit you a pro-rata amount for the period you were waiting on the new handset. Find out more about how we charge you. You will be sent SMS updates so you know how your order is progressing.
I ordered online or over the phone
If you ordered online or by phone or live chat, we will keep you updated via SMS. You’ll hear from us regularly while you wait, and we’ll let you before delivery that stock has arrived and it’s on its way.
I ordered in-store
The store will place an order for you, and they’ll let you know whether the phone will be delivered to your home or if it will need to be picked up in-store. If the phone needs to be picked up, the store will let you know once the phone is ready in-store.
