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Yes Crowd’s guide to spotting scams

Online Community Manager
Online Community Manager
1 7 1,111

Scams come in all forms, but in the digital age, phishing has become the scam of choice.

What is Phishing?

Phishing is a type of scam that lures you into providing your personal details such as usernames or passwords.

The scammer will often masquerade as a legitimate company. The intent of a scammer is to fool the recipient of the call, SMS or email into believing that the content of the message requires your urgent attention or an offer of something that may be of interest to you. 

For example, a request from your bank or a call from a charity after a recent event such as natural disaster.

Why are phishing scams becoming harder to spot?

Nowadays, scams can appear to be legitimate. With copied designs, counterfeit logos and similar signatures - phishing attempts are becoming much harder to identify. In order to protect your privacy and account information, it’s now more important than ever to know how to spot attempts at phishing.

How to identify phishing scams?

Here are some handy tips to help you identify phishing scams:

  • Requests for personal information

Any emails, call or SMS’s requesting private information are a blatant warning sign.

Note: any communication you’ve received from Optus will never ask to confirm bank details or provide passwords for verification.

  • Incorrect spelling, grammar and use of odd phrases

If a message contains poor grammar and spelling or shows the incorrect use of a common phrase/ term, there is a high probability that the email received is not authentic.

  • Don’t click on links or download suspicious attachments

    Don’t click on any links or open any attachments from unknown sources. Scammers often use disguised websites or downloadable apps to install harmful software such as spyware or malware. For example, a scammer may claim that you’re eligible for a prize and direct you to click on link. The real URL will often be shortened to appear seemingly more legitimate.

  • Question the authenticity of a phone number

    If you’ve received an unsolicited call and you’re unsure whether the caller is legitimate, hang up. If necessary, head to the company’s website or look up their number in a public directory. Remember, scammers can use number spoofing software to give the appearance of a local number.

  • Let unfamiliar numbers ring out to voicemail

Let the number ring out to voicemail and check the number by typing it directly into Google search. There are number of directories available online where you can find more information about the owner of a number.

  • Intimidating language or the offer of a gift in exchange for a simple request

        The scammer may:  

    • Threaten prosecution or financial loss i.e. the scammer claims to be from a government agency such as the ATO or a debt collection agency. They’ll often send you a link to enter your details or ask 
    • Offers prize money or claims that you’ve been randomly selected to receive a gift
    • Claims that your device has a virus and only they can remove it for a fee

How to manage phishing scams?

When in doubt, contact the company that the scammer has purported to be calling on the behalf of. Never use the contact details provided in the message. Always source the companies contact details from a legitimate source.

 If you want to verify an SMS, call or email  you’ve received from Optus, message us via the My Optus app you can also call us on 133973.Remember to report suspicious emails to by forwarding the content and the header of the email. Find all the latest information on Optus branded phishing scams up on our Latest scams & Digital Safety Hub.

Online Community Manager
Online Community Manager

A handy guide! Loving the new Latest Scams & Digital Safety hub

Amazing the Optus blocked 15 million scam calls in the last 12 months! Here is some light reading for those who loathe scam calls.

Frequent Visitor
Frequent Visitor


When I log onto my Dongle I get this Pop up

My account is fully paid and has a direct debit set up 

I have been in contact with Optus twice and they cant find the problem, My problem when I log in the Pops appears and wont let me use the internet with OPTUS. I have blocked Pop ups, cleared history and AV Viruses checker cant find the problem. So I have to use my Sky Mesh account like I am now.  the Pop up also comes up on our phones when we log into the Optus account,  The dongle I use when traveling and a back up when Sky Mesh is slow 

I thing its hacked into the my Optus log in details as it Pops up on the Lap Top, 2 Mobile phones, and another Lap top which we dont use much 

I really dont know what else I can do as no one wants to help from Optus


Thanks in advance for any help 


Hi @James-Goss, it's not good to see you're experiencing this issue with your account. I'm unable to say exactly what could be causing this without checking your individual account. I recommend sending us a message directly via Twitter or Facebook

Alternatively you could give our Financial Services team a call on 1300 308 839 for further assistance. They're available Monday to Friday: 8.30am – 7.30pm & Saturday: 9.00am – 6.00pm AEST. Jack

Frequent Visitor
Frequent Visitor

Hi Jack 

My account is fully paid its a direct debit payment 

The Pop up asks for payment and will not let me use Optus net until the payment is made. I am using Sky Mesh now  

The Scam Pop upScam Pop upAsking for card details on an account that's fully paidAsking for card details on an account that's fully paid


Thanks for getting back to us with an update, @James-Goss. I had to edit your post because you listed personal information on a public forum. 

Just so we can take a closer look at your account, please message our Messenger team or send a private message to the official Optus Facebook page or Twitter page for further assistance. Tina.

Frequent Visitor
Frequent Visitor

Hi Tina 

I have already spoken Twice to your MSG team. They could not help and Stopped talking too me. I sent them the Screen Shots that I send here 

I dont want anyone getting this Pop up I'll try the Facebook team 



Yes @James-Goss, please Message the Facebook team and we'll give you a hand there 🙂