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Scams come in all forms, but in the digital age, phishing has become the scam of choice.
What is Phishing?
Phishing is a type of scam that lures you into providing your personal details such as usernames or passwords.
The scammer will often masquerade as a legitimate company. The intent of a scammer is to fool the recipient of the call, SMS or email into believing that the content of the message requires your urgent attention or an offer of something that may be of interest to you.
For example, a request from your bank or a call from a charity after a recent event such as natural disaster.
Nowadays, scams can appear to be legitimate. With copied designs, counterfeit logos and similar signatures - phishing attempts are becoming much harder to identify. In order to protect your privacy and account information, it’s now more important than ever to know how to spot attempts at phishing.
How to identify phishing scams?
Here are some handy tips to help you identify phishing scams:
Any emails, call or SMS’s requesting private information are a blatant warning sign.
Note: any communication you’ve received from Optus will never ask to confirm bank details or provide passwords for verification.
Incorrect spelling, grammar and use of odd phrases
If a message contains poor grammar and spelling or shows the incorrect use of a common phrase/ term, there is a high probability that the email received is not authentic.
Let the number ring out to voicemail and check the number by typing it directly into Google search. There are number of directories available online where you can find more information about the owner of a number.
When in doubt, contact the company that the scammer has purported to be calling on the behalf of. Never use the contact details provided in the message. Always source the companies contact details from a legitimate source.
If you want to verify an SMS, call or email you’ve received from Optus, message us via the My Optus app you can also call us on 133973.Remember to report suspicious emails to abuse@optusnet.com.au by forwarding the content and the header of the email. Find all the latest information on Optus branded phishing scams up on our Latest scams & Digital Safety Hub.
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