If your internet speed isn't up to scratch, simply message an expert straight from the app
Access Modem installation and find your closest 5G tower
From the More screen in the app, access our step-by-step modem installation guides
Find the location of Optus 5G towers and access our 5G Home Broadband setup instructions. Our 5G tower locator will also display the direction of the 5G signal, that way, you can position your modem to allow for the best signal quality
No more waiting on hold, simply start a conversation and we’ll look into your request. You’ll receive an alert as soon as we soon we respond. Not only that, we’ll have your past conversation history readily available, that means no repeating yourself if you’ve been disconnected from the session. Be sure to login to My Optus app and reach an expert 24/7.
What do you think of our newest My Optus app update? Let us know in the comment section below 🙂