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What’s new in the My Optus App – v6.0

Optus
Online Community Manager
Online Community Manager
2 18 1,556

We’ve recently launched version v6.0 of the My Optus app and as usual, the newest update is jam packed with new features that we think you’ll love.

Here’s a summary of the changes we’ve made in v6.0 of the My Optus app:

View what’s most relevant to you
- c
ustomise your Usage Screen

 

Customise your usage screen in the My Optus app copy.png

Enjoy a new For You screen, featuring a brand new launch pad for ease of navigation




. Choose to display features and add-ons that are most relevant to you



. Customise what information about your plan you would like to see. Add other key service-related or data specific features to your Usage screen

 

 

 

 

 

 


Unlock Unlimited Data Day

 

unlimited data day.png

. Eligible Postpaid and Prepaid Epic Data mobile plans can unlock 24 hours of unlimited data for *$5



. Only one add-on can be purchased through the app per service at a time



. For step-by-step activation instructions, see How to add your Unlimited Data day add-onFull terms can be found at Optus.com.au/unlimited data day




 

 



Broadband Troubleshooting


MOA help tab.png

MOA speed test screen.png

 

 

 

 

 

 

 

 

 

 

 

 

 


Access Modem installation and find your closest 5G tower


MOA more tab.pngMOA modem guides.png

  •  From the More screen in the app, access our step-by-step modem installation guides

  •  Find the location of Optus 5G towers and access our 5G Home Broadband setup instructions. Our 5G tower locator will also display the direction of the 5G signal, that way, you can position your modem to allow for the best signal quality


New roaming add-ons

MOA roaming options.png

. If you're an Optus Choice customer and you're logged in with your My Account details, you can now purchase roaming add-ons through the app 

 

 

 

 

 

 

 

 

 

 

 

 

 

MOA roaming data options.png

These options allow you to use the included roaming value overseas for: Calls to standard national and international numbers; SMS (excludes MMS); and Data


Remember
, roaming inclusions are for use in Zone 1 destinations

 

 

 








Looking for more help?

If you need any customer service support, be sure to reach out to an Optus expert via our live messaging in the My Optus app.

How does Messaging work?

Messaging is the simplest way to contact an Optus expert. Send us a message via the My Optus app an expert at time that suits you.

What’s the benefit?

No more waiting on hold,  simply start a conversation and we’ll look into your request. You’ll receive an alert as soon as we soon we respond. Not only that, we’ll have your past conversation history readily available, that means no repeating yourself if you’ve been disconnected from the session. Be sure to login to My Optus app and reach an expert 24/7.

 

What do you think of our newest My Optus app update? Let us know in the comment section below 🙂 

18 Comments
AndrewC1
Super Contributor
Super Contributor

Do the myapp support staff have access to the speed test results? What about historical results like on the real speedtest site/app?

YetAnotherAcc
Respected Contributor
Respected Contributor

Pressing "Getting started" for any of the modem setup pages causes app to crash on my Android 6.0.1 device.

AndrewC1
Super Contributor
Super Contributor

In the help menu there is a "My Cases" option, but I have no current or past cases. How do you get a case? Should this show support #'s raised and/or optus complaint #'s or something else?

AndrewC1
Super Contributor
Super Contributor

@OptusDo we ALWAYS need to put in @Optus to get a response to questions?

 

Sarah_YC
Moderator
Moderator

Hi @AndrewC1,

You don't need to always tag us. Since this is a public forum, there are instances when some enquiries are responded to by members before we get to them. 

AndrewC1
Super Contributor
Super Contributor

@Sarah_YCThis is an optus blog entry and the questions are related to the app and as such members will not know how to answer the questions.

 

AndrewC1
Super Contributor
Super Contributor

Even tagging Optus in does not get any of the questions answered, so as I suspected Optus support is non existent on yescrowd.

Sarah_YC
Moderator
Moderator

Sorry to have left you feeling this way, @AndrewC1.

We're happy to clarify these for you.

"Do the myapp support staff have access to the speed test results? What about historical results like on the real speedtest site/app?"

The Technical Support team do have access to the speed test results when they run a speed test from their end, however, historical speed test results aren't accessible.

"In the help menu there is a "My Cases" option, but I have no current or past cases. How do you get a case? Should this show support #'s raised and/or optus complaint #'s or something else?"

The 'My Cases' tab logs any current or past Technical Faults raised for your mobile/fixed services.

Sarah_YC
Moderator
Moderator

Hi @YetAnotherAcc,

Thanks for raising this with us and sorry about the delay in getting back.

To ensure your app is working as it should, we recommend:
   - making sure its updated to the latest software version in the App/Google Play store
   - uninstalling and then re-installing the app altogether.

If issues still persist after this, it’s best to then clear the App cache. To do this:
   For Android : Perform clear cache and clear all data under Apps Manager.   Then uninstall and reinstall the My Optus App.
   For iPhone : In the iPhone notepad type spring://clear and then click on   that link, then uninstall the app, restart the phone and then reinstall My   Optus app.

YetAnotherAcc
Respected Contributor
Respected Contributor

@Sarah_YC 

I am on the latest 6.2 version and cache has been cleared and the problem is still persistent.

I am not going to uninstall/reinstall or clear data as I do not want to lose my messaging history. Speaking of which, why is there no option to download the message history?

KentChiang
New Contributor
New Contributor

In this post shows the New roaming add-ons for Optus Choice customers.

But I'm on $49 Optus Choice Medium and there's no roaming add-ons in my app.

I've asked Optus via live chat and facebook messengers but no clear answer for this.

Steven_YC
Moderator
Moderator

Hey @KentChiang - Thanks for your concern here.


The $49 Medium choice plan does not have the Roaming features. You'll be needing the $59 plan and above if you wanted roaming. More information can be found here

AndrewC1
Super Contributor
Super Contributor

@Steven_YCIt is probably a good idea to update the original blow to add this info or put a "(*) conditions apply - see https://www.optus.com.au/mobile/plans/shop" next to the option.

Ness_YC
Moderator
Moderator

Thank you for bringing this point up @AndrewC1. I have marked your comment as feedback for the relevant teams to review. 

KentChiang
New Contributor
New Contributor

Hi @Steven_YC ,

I know that my plan didn't have roaming data included, but as the blog post said here, I should have roaming option add-ons to add 1GB, 2GB or 4GB per month to use roaming data as I'm on Optus Choice plan.

MOA roaming data options.png

 I've asked live chat before I moved to Optus Choice and the agent told me the add-on will only show on my end and told me to wait till the plan is activated. But after a month still no options for this. So did Optus published a fake information that misleading the customers to apply the plans that didn't have this feature on this post??

Steven_YC
Moderator
Moderator

Hey @KentChiang

As we're an open forum, we won't be able to access the account to see what is possibly going on. Could I suggest to possibly message our Facebook/Twitter team or our chat team directly here > https://app.optus.com.au/msg-us?tags=OCAYCMSG? We'll need access to have a better understanding

KentChiang
New Contributor
New Contributor

@Steven_YC 

This post is full of misleading information about the roaming add-ons.

The link you can now purchase roaming add-ons through the app link to a prepaid page.

And the live chat agent told me it is for prepaid plan.

 

So it means Optus Choice plans are all prepaid plan??

. If you're an Optus Choice customer and you're logged in with your My Account details, you can now purchase roaming add-ons through the app 

What's wrong with Optus?? 

 

I also checked the prepaid roaming pages and it didn't mention the add-ons showed in this post.

 

So, does Optus misleading the customers and giving all false information to their customers?

That's how I feel talking to the live chat and Facebook messages.

No one from Optus knows what this post is talking about.

 

Also, in the paragraph

Remember, roaming inclusions are for use in Zone 1 destinations

It links to the enterprise website and didn't tell you what is Zone 1 destinations.

 

Jack_YC
Moderator
Moderator

Hey @KentChiang, apologies for any confusion caused. I recommend checking out our Postpaid Roaming page for more info on your roaming options if you're on an Optus Choice plan.

If you do require any further assistance, please send us a message via the My Optus App. We'll then be able to check your account specifically and help out from there.