Optus Business Care is our dedicated help and support network for small and medium business customers. Whether you’re a team of one or 150, we can offer you access to 24/7 Live Chat, small and medium Business Specialists and an exclusive peer-to-peer forum in the Optus Business Care hub. We also provide fast-tracked, premium customer service support for eligible customers.
So, as a small and medium business customer you can enjoy the following benefits as part of the Optus Business Care service:
We’ve created some of the highest value plans on the market so you can find the best plan for your business and receive support to match. For example, if you choose a $125 My Plan Business service (min total cost over 24 months is $3000) or bundle eligible services, we offer a specialist technical and service customer support team.
24/7 Live Chat*
You don’t work 9-5 and neither do we. As a business customer, you’ll have access to 24/7 Live Chat service so you can get help online when you need it most. The Live Chat feature allows you to talk to dedicated web chat specialists who can help you with things like upgrading your plans and devices to understanding your bill and managing your account.
My Business Fast Lane
We offer fast-tracked support for eligible business customers so you can get back to business quicker. With My Business Fast Lane, you have access to a separate call queue for customer service enquiries, which means you can spend less time waiting and more time running your business.
Dedicated Business Specialists
As a small and medium business customer, you’ll have access to our team of business specialists online, over the phone or face-to-face in selected Optus stores and Business Centres. Our small and medium business specialists offer tips, expert advice and information on our products and services and what they can do for your business.
Ts & Cs
*Premium Support: Excludes Optus DSL, Mobile Broadband and Fleet mobile services. Available when you either bundle your mobile and consumer–grade broadband and office line service or when you sign up to a $125 My Plan Business plan (min over 24 months is $3,000) or when you have 3 or more eligible mobile and/or fixed services on the one account with an ABN or ACN. Enter your service number while calling. May take up to 15 days to apply. Available between 8am-7pm (AEST), Monday to Friday and 9am-5pm (AEST) on Saturday. 24/7 Live Chat: Not available to Optus DSL customers. Excludes technical support and Fleet mobile services. Available for customers with a valid ABN or ACN. My Business Fast Lane: Available to customers who sign up or recontract between one and two 24-month My Plan Business (excluding Tech Fund) mobile services from 6 June 2016 on one account with a valid ABN/ACN. You must enter your eligible mobile number to receive fast tracking in the phone queue when you call customer service on 133 937. Available between 8am-7pm (AEST), Monday to Friday and 9am-5pm (AEST) on Saturday. My Business Fast Lane is separate from Premium Support and excludes Fleet mobile services.