After hearing feedback from our customers, we’re updating the way your mobile bill looks, to make it clearer to view and easier to understand.
Importantly you need to know:
You have a new account number which is now 11 digits long
There is a new BPAY Biller code (if you chose this payment method)
GST is now included for each item taxable item on your bill, rather than being listed as a separate amount. There is a GST summary on page 1 of the bill.
If you pay your bill via the following payment methods:
Online (via credit/debit card)
Through My Account (via credit/debit card)
Over the phone
In person at Australia Post (via cash, EFTPOS, cheque, money order or credit card)
You will not need to update your payment details with your new account number. Our system will automatically re-route your payment to your new account number. For more detail please go to www.optus.com.au/newbill
This is an example of the new email you'll receive that contains your bill:
This is an example of what the new bill will look like:
Please be aware that if you currently have more than one product with Optus (for example if you have multiple Optus mobile services, broadband or Yes TV by Fetch), your email bill may continue to look the same as it does now.
If you have concerns that you have received an Optus branded email that looks suspicious, please forward it to firstname.lastname@example.org and delete it immediately. If you have concerns about any suspicious emails, the My Optus App is the most secure way to verify your Optus bill.
If you have any questions about the new look of your Optus mobile bill you can chat to an expert here or just ask the Crowd below.