Our initial communication advised these changes would occur on Friday the 24th of June however due to unforseen circumstances, this will now occur on Tuesday the 28th of June. We apologise for any inconvenience this may have caused.
Who are we?
We’re Yes Crowd (previously known as My Optus Community), the people-powered support site where you’ll find a customer support forum in which you can ask and answer questions as well as a blog where you’ll find the latest Optus news, announcements and information about our products and services.
The changes we’re making
We want more customers to get access to the right help and support, fast, so we’re implementing some small changes that will make it easier for you to access Yes Crowd.
The most important change is that from Tuesday 28th June, you'll be able to use the same log in credentials to access both Yes Crowd and My Account.
What’s My Account?
As an Optus customer you can use My Account for things like tracking your data usage, viewing or paying bills, managing rewards and updating settings for your services.
How you log in to Yes Crowd from Tuesday 28th June
The way you'll log in to Yes Crowd after 28th June depends on what account you’ve already registered for. We’ve made a list of customer scenarios below. Pick the one that applies to you and follow the instructions to log in on Friday.
1. I’ve already registered for Yes Crowd and My Account (using the same email address for both)
Brilliant - from this Tuesday you can log in to My Account and Yes Crowd using the email address and password you’ve been using for your My Account. The first time you log in to Yes Crowd after 28th June, you’ll be prompted to verify your account so we can link your details – don’t worry this process is really simple and will only take a few minutes.
2. I’ve already registered for Yes Crowd and My Account (using a different email address for both)
Unfortunately we can’t match up your Yes Crowd and My Account details unless you used the same email address to register for both accounts. Don’t worry though, all you need to do is log into Yes Crowd using the email address you registered for Yes Crowd with and the new password we’ll send you via email on 28th June. This password is temporary (expires in 96 hours) and you’ll be able to change it once you’ve logged in.
If for any reason you haven’t received an email with your temporary password, don’t worry. Just log into Yes Crowd with your My Account credentials and follow the prompts to link up your existing Yes Crowd account. Alternatively, you can opt to register for Yes Crowd again and follow the prompts on the registration page to link your existing Yes Crowd account. Both options ensure you won’t lose any of your account history.
3. I’ve already registered for Yes Crowd but not yet My Account
Instead of using your username to sign in to Yes Crowd, from 28th June you’ll need to use the email address you registered for Yes Crowd with and the new temporary password we’ve sent you via email to log in. You can then use these same credentials to access My Account. To take full advantage of My Account, add in your service details when you first log in so you can track your data usage, pay bills and more. If you’re not an Optus customer at the moment, there’s no need to worry about My Account for now. If you become an Optus customer in the future, you can take full advantage of My Account by logging in with your Yes Crowd credentials and following the prompts to link your new services with it.
If for any reason, you haven’t received an email with your temporary password, don’t worry. Just begin the registration process for Yes Crowd again and follow the prompts on the registration page to link your existing Yes Crowd account. By doing this, you won’t lose any of your account history.
4. I’ve already registered for My Account but not yet Yes Crowd
Great news - from Tuesday you can use the same log in details that you use to access My Account (your email address and password) to log in to Yes Crowd too. You’ll just need to choose a username and avatar when you first log in to Yes Crowd but then you’re set.
5. I’ve already registered for Yes Crowd and normally log in via Facebook
Unfortunately, from Tuesday you can no longer log in to Yes Crowd via Facebook so you’ll need to register using your email address. Once you’ve registered you’ll be able to access both Yes Crowd and My Account using the same log in credentials.
If you have any questions at all, ask them below and we’ll get back to you as soon as possible.