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We’re Changing the Way You Log in to Yes Crowd

by Online Community Manager (59,245 Views)
Posted by (Online Community Manager)
21st Jun 2016, 10:13am
Optus

YC SSO banner 4.png

 

Update

Our initial communication advised these changes would occur on Friday the 24th of June however due to unforseen circumstances, this will now occur on Tuesday the 28th of June. We apologise for any inconvenience this may have caused. 

 

Who are we?

 

We’re Yes Crowd (previously known as My Optus Community), the people-powered support site where you’ll find a customer support forum in which you can ask and answer questions as well as a blog where you’ll find the latest Optus news, announcements and information about our products and services.

 

The changes we’re making

 

We want more customers to get access to the right help and support, fast, so we’re implementing some small changes that will make it easier for you to access Yes Crowd.

 

The most important change is that from Tuesday 28th June, you'll be able to use the same log in credentials to access both Yes Crowd and My Account.

 

What’s My Account?

 

As an Optus customer you can use My Account for things like tracking your data usage, viewing or paying bills, managing rewards and updating settings for your services.

 

How you log in to Yes Crowd from Tuesday 28th June

 

The way you'll log in to Yes Crowd after 28th June depends on what account you’ve already registered for. We’ve made a list of customer scenarios below. Pick the one that applies to you and follow the instructions to log in on Friday.

 

1. I’ve already registered for Yes Crowd and My Account (using the same email address for both)

Brilliant - from this Tuesday you can log in to My Account and Yes Crowd using the email address and password you’ve been using for your My Account. The first time you log in to Yes Crowd after 28th June, you’ll be prompted to verify your account so we can link your details – don’t worry this process is really simple and will only take a few minutes.

 

 

2. I’ve already registered for Yes Crowd and My Account (using a different email address for both)

Unfortunately we can’t match up your Yes Crowd and My Account details unless you used the same email address to register for both accounts. Don’t worry though, all you need to do is log into Yes Crowd using the email address you registered for Yes Crowd with and the new password we’ll send you via email on 28th June. This password is temporary (expires in 96 hours) and you’ll be able to change it once you’ve logged in.

If for any reason you haven’t received an email with your temporary password, don’t worry. Just log into Yes Crowd with your My Account credentials and follow the prompts to link up your existing Yes Crowd account. Alternatively, you can opt to register for Yes Crowd again and follow the prompts on the registration page to link your existing Yes Crowd account. Both options ensure you won’t lose any of your account history.

 

 

3. I’ve already registered for Yes Crowd but not yet My Account

Instead of using your username to sign in to Yes Crowd, from 28th June you’ll need to use the email address you registered for Yes Crowd with and the new temporary password we’ve sent you via email to log in. You can then use these same credentials to access My Account. To take full advantage of My Account, add in your service details when you first log in so you can track your data usage, pay bills and more. If you’re not an Optus customer at the moment, there’s no need to worry about My Account for now. If you become an Optus customer in the future, you can take full advantage of My Account by logging in with your Yes Crowd credentials and following the prompts to link your new services with it.

If for any reason, you haven’t received an email with your temporary password, don’t worry. Just begin the registration process for Yes Crowd again and follow the prompts on the registration page to link your existing Yes Crowd account. By doing this, you won’t lose any of your account history.

 

 

4. I’ve already registered for My Account but not yet Yes Crowd

Great news - from Tuesday you can use the same log in details that you use to access My Account (your email address and password) to log in to Yes Crowd too. You’ll just need to choose a username and avatar when you first log in to Yes Crowd but then you’re set.

 

 

5. I’ve already registered for Yes Crowd and normally log in via Facebook

Unfortunately, from Tuesday you can no longer log in to Yes Crowd via Facebook so you’ll need to register using your email address. Once you’ve registered you’ll be able to access both Yes Crowd and My Account using the same log in credentials.

 

If you have any questions at all, ask them below and we’ll get back to you as soon as possible.

 

Thanks,

 

Yes Crowd Team

Comments
AndrewSc
by Contributor AndrewSc
‎2016-06-21 02:58 PM

I'm liucky to be in case 1. In My Account, the primary email address is the same as the address where Yes Crowd delivers notifications for me. But I don't understand your description:

  •  you can log in to My Account and Yes Crowd using the email address and password you’ve been using for your My Account

Trouble is, I'm not using an email address to log in to either of these. Each has its respective user-ID and password. 

MattJ
by Forums Community Manager
‎2016-06-21 03:37 PM

Hi @AndrewSc, sorry for the confusion. You're in a very small group of users who still have a username to log into My Account. While today you log into Yes Crowd with a username, as of Friday you'll need to use an email address. You can do 1 of 3 things in your situation though. 

 

1. You can update your settings in My Account so you'll now use your email address to log in. This in turn will allow you to use the same details for Yes Crowd. 

2. Leave My Account as is however you'll then need to access Yes Crowd via the My Account portal. This means you'd first log into My Account and then follow the prompts to come through to Yes Crowd

3. Have 2 seperate log ins

Tuzzaman
by Frequent Contributor
‎2016-06-21 05:57 PM

I fall into the same category, currently having a different username for My Account and Yes Crowd. 

1. 

My current username for My Account is the part of my email address before the @optusnet.com.au. Will I need to use my full email address for My Account to also be the same for Yes Crowd, or can I use my "partial" email address for Yes Crowd.

2.

More importantly, if I change to email address for Yes Crowd, what will my displayed name on past and future posts become. ie will it be my email name or keep my current Yes Crowd logon id as an alias display for posts?

   

c_l
by Occasional Contributor c_l
‎2016-06-22 02:40 AM

What is the point of pretending to use Yes Crowd for customer support when neither my, nor anyone else's questions about failure to enable international roaming are ever answered??

MattJ
by Forums Community Manager
‎2016-06-22 09:36 AM

Hi @Tuzzaman, answers for your questions below Smiley Happy

 

1. You'll need to use your full email address to log into Yes Crowd including the @optus... part

2. You'll use your email address to log in but you'll have an username/screenname that will appear on your posts. We won't allow private information to be accessible to the public, including your email address.

 

@c_l Yes Crowd was created to primarily function as a peer to peer support channel. We have moderators who monitor the forum and provide support as required however this isn't immediate. If you require a response straight away, I'd recommend you utilise our live chat channel via http://yesopt.us/chat2us or by calling us on 133937 however I've checked the work queue and your original post will be answered shortly.

kikki
by Frequent Visitor kikki
‎2016-06-24 02:50 AM

Yay!!

belozzie
by Contributor belozzie
‎2016-06-29 06:12 PM

Hello,

I tried to follow instructions very clearly, haiving both a Yes Crowd and a My Account accounts (under 2 different email addresses) - case 2. I used the temporary password as instructed but when I indicated my MyAccount username to link, it showed me I had no services there. I then logged in into MyAccount (where all my services were) and tried to link my Yes Crowd account, but it said it was already linked to another one. So I believe the solution is for Optus to delink this account (belozzie) to whatever MyAccount it is linked, so that I can link it to MyAccount where all my services are. Which number should I call to find someone who understands this? 

MattJ
by Forums Community Manager
‎2016-06-30 09:00 AM

@belozzie no need to call, I'm the guy that can help you. I'll shoot you a Private Message because I'll need some more information that I'd rather you not share publicly. 

Shae
by Trusted Contributor
‎2016-07-02 10:11 AM

Glad to hear it's been sorted belozzie Smiley Happy Be sure to have a chat with us in the future if you needed a hand! 

paladin
by Occasional Visitor paladin
‎2016-07-20 11:35 AM

I had a popup that said "you have been selected for an anomous survey with Optus" with a button to click (ACCEPT).

I will not click on any accept in a popup I know nothing about. So sorry Optus, if it was legit, communicate another way that may not appear dodgy.

Egan52
by New Contributor Egan52

I have 12 months EPL and I want to start using it.

So, I have 2 questions.

1) How do I access it?  Is it necessary to Download something 2) How can I watch it on my Apple TV?. 

Nghi
by RetiredModerator Nghi
‎2016-08-10 01:59 PM

Hey Egan52, once you have an eligible Optus plan then you'll need to set-up your EPL login here. Once you're registered, you can view EPL content through our website here or on our phone/tablet Apps.

 

Which Apple TV did you have? The newest gen 4 Apple TV can download our "Optus Sport" through the App store. The older gen 1-3 Apple TV's support Airplay from iPhone/iPad. 

Serioussid
by Occasional Contributor Serioussid
‎2016-08-28 12:31 PM

The reception on Optus Sport is abysmal and what is this Off Optus Network and how do I change it to "On"

Alex_H
by RetiredModerator Alex_H
‎2016-08-29 12:33 AM

@Serioussid - Not what we like to hear Smiley Sad What device are you watching it on? What problems are you having with the stream? 

Hrwl
by New Member Hrwl
‎2016-11-19 09:29 AM

My data gets used up super quick. 7 gb in one  week. I never used that much with Telstra and my settings are the same. 

Hrwl
by New Member Hrwl
‎2016-11-19 10:07 AM

And my internet is soooooooo slow!

Did I make a mistake moving to Optus?

Hollie
by RetiredModerator Hollie
‎2016-11-19 11:19 AM

Hey @Hrwl - what mobile are you using with us? 7GB in a week does seem like quite a bit, have you checked the data counters on your phone to see where it's been used? 

 

In regards to the Internet, have you had a chance to chat with our techs about this on 131344? What kind of Internet connection do you have there?

Rustyaz
by New Member Rustyaz
‎2017-02-06 06:34 PM

The email for my free music streaming was sent to my old phone....how can i use it on my new phone

Mike-N
by Moderator Mike-N
‎2017-02-09 04:05 AM

Hey @Rustyaz. Once activated online in the Entertainment section of your My Account, the Data Free Music Streaming will remain active regardless of the phone you're using. If you would like us to check your account to confirm it's active, please send us a private message with your phone number, full name and date of birth Smiley Happy 

Saras
by Occasional Contributor Saras
‎2018-01-05 10:25 AM

I posted a comment and received a badge what for? What can I do with this badge?

Saras
by Occasional Contributor Saras
‎2018-01-05 10:27 AM

Wow they sent me a survey about yes crowd what do I get for answering